Customer Contact Week (CCW) Asia 2024
Organizer:
IQPC Asia
Duration:
Jul 16 - 19, 2024
Venue:
Singapore
Location:
Singapore
Website:
Industry Focus:
Introduction:
Transforming Customer Contact through Generative AI, Smart Automation and Connected Agents
In this rapidly evolving contact center landscape, leveraging technology solutions is pivotal for future-proofing customer contact hubs. By embracing customer care as a brand protector, promoting cross-department collaborations, harnessing automation through AI and machine learning, leveraging customer insights and analytics, managing a strong partner ecosystem, and exploring disruptive technologies, contact centers can excel in delivering exceptional customer experiences while standing out in the competitive market.
Join us in June 2024 at CCW Asia, the region's leading customer contact event, bringing together leading customer service and operations professionals to transform customer contact through Generative AI, Smart Automation and Connected Agents.